webzen

Inquiry/Report Type
PIN IDtip
PIN ID
You can find your PIN ID in the in-game Option. Your Pin ID will be automatically entered if you access Customer Service through Supa Merge App.
E-mail(Reply will also be sent via E-mail)
Devicetip
Device
[How to Check Device Information on Android Device] From the home screen, go to Settings.
- Device Information: Settings > About phone
- OS Information: Settings > About phone > Software Information
※ For Android, the method for viewing settings information may vary depending on the manufacturer. To check the exact information, please contact the manufacturer.
[How to Check Device Information on iOS Device] From the home screen, go to Settings.
- Device Information: Settings > General > About
- OS Information: Settings > General > About
[How to Check on PC Windows] This PC > (Right Click) > Properties
You can check your System and Windows version
OS
AOS iOS
Title
Content
Market Accounttip
Market Account
[How to check your Google Play Store Account] A Google Market account refers to the Gmail account registered with the Google Play Store.
Here's how to verify your Gmail account:
- Google Play Store Account: Google Play Store > Click on menu on the top left side of the screen
※ Please note this information as it is absolutely necessary for any inquiries regarding payment.
[How to check your App Store Account] App Store Account refers to the Apple account registered with the App Store.
Here's how to verify your App Store Account:
- App Store > Click on your profile in the top right corner > Email address shown at the top

※ Google Play Store – Gmail Account / App store – Apple ID
Payment Details
Payment Details
- Order No.tip
  Order No.
  [Google Play Store] Your order details will be sent to the Gmail address registered with the Google Play Store.
  You can check all information, including the date of purchase, payment method, product name, and store order number, in the email.
  - Store transaction information: Go to Google Pay (https://pay.google.com/payments) > Log in > Click the [Transaction History] menu in the upper left corner > Click on the payment you wish to verify > Check the details
  [APP STORE] Touch the View Invoice button on the right side of the receipt to check and enter the order ID and payment date and time.
  - App Store Receipt Link: https://reportaproblem.apple.com/
- Date of Purchase
- Select Item
  
  55 Gem 340 Gem 1,150 Gem 3,500 Gem 6,000 Gem 55 Gem 340 Gem 1,150 Gem 3,500 Gem 6,000 Gem 60 Gem 95 Gem Growth Pass 1-1 Growth Pass 1-2 Growth Pass 2-1 Growth Pass 2-2 Growth Pass 3-1 Growth Pass 3-2 Growth Pass 4-1 Growth Pass 4-2 Growth Pass 5-1 Growth Pass 5-2 Growth Pass 6-1 Growth Pass 6-2 Growth Pass 7-1 Growth Pass 7-2 Adventure Pass 1 Adventure Pass 2 Adventure Pass 3 Adventure Pass 4 Adventure Pass 5 Adventure Pass 6 Adventure Pass 7 Adventure Pass 8 Adventure Pass 9 Adventure Pass 10 Adventure Pass 11 Adventure Pass 12 Adventure Pass 13 Adventure Pass 14 Adventure Pass 15 [Launch] Rare Turret Package [Launch] Hero Growth Package [Launch] Hero Draw Package Ad Removal Package Beginner Package Starter Package Buniti Package All-in-one Growth Package Double Gem Package Move Booster Package Magic Book Booster Package Block Buster Booster Package Growth Package Silver Cube Package Challenge Package Monthly SUPA Package Fast Battle Package First Purchase Limited package Chapter 6 Cube Key Package Chapter 9 Cube Key Package Chapter 3 Energy Package Chapter 4 Energy Package Chapter 5 Energy Package Chapter 6 Energy Package Chapter 7 Energy Package Chapter 8 Energy Package Chapter 9 Energy Package Chapter 10 Energy Package Buniti Shard Package Clann Shard Package Jawshi Shard Package Koot Shard Package Chapter 3 Clear Package Chapter 5 Clear Package Chapter 10 Clear Package Chapter 15 Clear Package Chapter 20 Clear Package Chapter 30 Clear Package Chapter 40 Clear Package Chapter 50 Clear Package Chapter 60 Clear Package
Payment Details
- Order No.tip
  Order No.
  [Google Play Store] Your order details will be sent to the Gmail address registered with the Google Play Store.
  You can check all information, including the date of purchase, payment method, product name, and store order number, in the email.
  - Store transaction information: Go to Google Pay (https://pay.google.com/payments) > Log in > Click the [Transaction History] menu in the upper left corner > Click on the payment you wish to verify > Check the details
  [APP STORE] Touch the View Invoice button on the right side of the receipt to check and enter the order ID and payment date and time.
  - App Store Receipt Link: https://reportaproblem.apple.com/
- Date of Purchase
- Select Item
  
  55 Gem 340 Gem 1,150 Gem 3,500 Gem 6,000 Gem 55 Gem 340 Gem 1,150 Gem 3,500 Gem 6,000 Gem 60 Gem 95 Gem Growth Pass 1-1 Growth Pass 1-2 Growth Pass 2-1 Growth Pass 2-2 Growth Pass 3-1 Growth Pass 3-2 Growth Pass 4-1 Growth Pass 4-2 Growth Pass 5-1 Growth Pass 5-2 Growth Pass 6-1 Growth Pass 6-2 Growth Pass 7-1 Growth Pass 7-2 Adventure Pass 1 Adventure Pass 2 Adventure Pass 3 Adventure Pass 4 Adventure Pass 5 Adventure Pass 6 Adventure Pass 7 Adventure Pass 8 Adventure Pass 9 Adventure Pass 10 Adventure Pass 11 Adventure Pass 12 Adventure Pass 13 Adventure Pass 14 Adventure Pass 15 [Launch] Rare Turret Package [Launch] Hero Growth Package [Launch] Hero Draw Package Ad Removal Package Beginner Package Starter Package Buniti Package All-in-one Growth Package Double Gem Package Move Booster Package Magic Book Booster Package Block Buster Booster Package Growth Package Silver Cube Package Challenge Package Monthly SUPA Package Fast Battle Package First Purchase Limited package Chapter 6 Cube Key Package Chapter 9 Cube Key Package Chapter 3 Energy Package Chapter 4 Energy Package Chapter 5 Energy Package Chapter 6 Energy Package Chapter 7 Energy Package Chapter 8 Energy Package Chapter 9 Energy Package Chapter 10 Energy Package Buniti Shard Package Clann Shard Package Jawshi Shard Package Koot Shard Package Chapter 3 Clear Package Chapter 5 Clear Package Chapter 10 Clear Package Chapter 15 Clear Package Chapter 20 Clear Package Chapter 30 Clear Package Chapter 40 Clear Package Chapter 50 Clear Package Chapter 60 Clear Package
Payment Details
- Order No.tip
  Order No.
  [Google Play Store] Your order details will be sent to the Gmail address registered with the Google Play Store.
  You can check all information, including the date of purchase, payment method, product name, and store order number, in the email.
  - Store transaction information: Go to Google Pay (https://pay.google.com/payments) > Log in > Click the [Transaction History] menu in the upper left corner > Click on the payment you wish to verify > Check the details
  [APP STORE] Touch the View Invoice button on the right side of the receipt to check and enter the order ID and payment date and time.
  - App Store Receipt Link: https://reportaproblem.apple.com/
- Date of Purchase
- Select Item
  
  55 Gem 340 Gem 1,150 Gem 3,500 Gem 6,000 Gem 55 Gem 340 Gem 1,150 Gem 3,500 Gem 6,000 Gem 60 Gem 95 Gem Growth Pass 1-1 Growth Pass 1-2 Growth Pass 2-1 Growth Pass 2-2 Growth Pass 3-1 Growth Pass 3-2 Growth Pass 4-1 Growth Pass 4-2 Growth Pass 5-1 Growth Pass 5-2 Growth Pass 6-1 Growth Pass 6-2 Growth Pass 7-1 Growth Pass 7-2 Adventure Pass 1 Adventure Pass 2 Adventure Pass 3 Adventure Pass 4 Adventure Pass 5 Adventure Pass 6 Adventure Pass 7 Adventure Pass 8 Adventure Pass 9 Adventure Pass 10 Adventure Pass 11 Adventure Pass 12 Adventure Pass 13 Adventure Pass 14 Adventure Pass 15 [Launch] Rare Turret Package [Launch] Hero Growth Package [Launch] Hero Draw Package Ad Removal Package Beginner Package Starter Package Buniti Package All-in-one Growth Package Double Gem Package Move Booster Package Magic Book Booster Package Block Buster Booster Package Growth Package Silver Cube Package Challenge Package Monthly SUPA Package Fast Battle Package First Purchase Limited package Chapter 6 Cube Key Package Chapter 9 Cube Key Package Chapter 3 Energy Package Chapter 4 Energy Package Chapter 5 Energy Package Chapter 6 Energy Package Chapter 7 Energy Package Chapter 8 Energy Package Chapter 9 Energy Package Chapter 10 Energy Package Buniti Shard Package Clann Shard Package Jawshi Shard Package Koot Shard Package Chapter 3 Clear Package Chapter 5 Clear Package Chapter 10 Clear Package Chapter 15 Clear Package Chapter 20 Clear Package Chapter 30 Clear Package Chapter 40 Clear Package Chapter 50 Clear Package Chapter 60 Clear Package
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I agree to the collection and use of my personal data (Required).

1. Purpose of Collection and Use: To provide customer support and process inquiries.
2. Required Data to be Collected:
Items: Email Address, PIN ID, Device, OS Information
For payment inquiries:For Mobile Payments: Google Play Account, Google Order Number
3. Data Retention Period:
We will retain your personal data only for as long as necessary to fulfill the stated purposes, unless a longer retention period is required by law.After that, all personal data will be securely deleted.

Please do not include any personal information in the [Subject] or [Content] fields. If such information is provided, we may modify or delete the content at our discretion to protect your privacy.

Inquiries/Reports